Terms of Service

Last updated: January 2024. Please read these terms and conditions carefully before using the Vitanery website.

1. Acceptance of Terms

By accessing and using the Vitanery website (hereinafter referred to as "the Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Website following the posting of revised Terms of Service means that you accept and agree to the changes.

Vitanery operates as an e-commerce platform dedicated to providing premium wellness and nutritional products. These terms govern your access to and use of our website, including all content, functionality, and services offered through the platform. By using the Website, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into these terms on behalf of yourself or any entity on whose behalf you are accessing the Website.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Vitanery's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the Website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Violate any applicable laws or regulations in your jurisdiction
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
• Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website

The license granted in this section will automatically terminate if you violate any of these restrictions and may be terminated by Vitanery at any time. Upon termination of your viewing license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer of Warranties

The materials on Vitanery's Website are provided on an 'as is' basis. Vitanery makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Vitanery does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Internet or relating to such materials or on any sites linked to this site. You assume all responsibility and risk for your use of this Website and the Internet generally. In no event shall Vitanery, its suppliers, or other third parties mentioned on this site be liable for any damages or losses including, without limitation, direct, indirect, incidental, consequential, special, or punitive damages arising out of use or inability to use the materials on Vitanery's Website.

The information provided on our Website regarding nutritional and wellness products is for informational purposes only and should not be construed as medical advice. We strongly recommend consulting with a qualified healthcare professional before starting any new supplement regimen or wellness program. Individual results may vary, and the products offered are not intended to diagnose, treat, cure, or prevent any disease.

4. Limitations of Liability

In no event shall Vitanery or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vitanery's Website, even if Vitanery or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. If you are dissatisfied with any portion of the Website or with these Terms of Service, your sole and exclusive remedy is to discontinue using the Website.

Vitanery's total liability to you for any and all claims arising out of or related to these Terms of Service or your use of the Website shall not exceed the total amount paid by you, if any, for products or services purchased through the Website in the twelve months preceding the claim. If no purchase was made, Vitanery's liability shall not exceed fifty pounds sterling (£50).

5. Accuracy of Materials

The materials appearing on Vitanery's Website could include technical, typographical, or photographic errors. Vitanery does not warrant that any of the materials on the Website are accurate, complete, or current. Vitanery may make changes to the materials contained on the Website at any time without notice. However, Vitanery does not commit to updating the materials.

Product descriptions, pricing, availability, and other information displayed on the Website are subject to change without notice. While we strive to provide accurate and up-to-date information, errors may occasionally occur. In the event of a pricing error, Vitanery reserves the right to cancel or refuse any order placed at an incorrect price. We will notify you of any such cancellation as soon as reasonably practicable.

Images of products on the Website are for illustrative purposes only. Actual product appearance, packaging, and formulations may vary slightly from what is shown. We recommend reviewing the full product specifications and ingredient lists before making a purchase decision. All product information is current as of the date of publication and is subject to change.

6. Links and Third-Party Content

Vitanery has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vitanery of the site. Use of any such linked website is at the user's own risk. If you access a third-party website from Vitanery's Website, you do so at your own risk and subject to the terms and conditions of use of such website.

The Website may contain links to external websites that are not operated by Vitanery. These external links are provided for your convenience and information only. Vitanery does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or security of any external websites. We encourage you to review the privacy policies and terms of service of any external websites before providing any personal information or engaging in transactions.

If you wish to link to the Vitanery Website, you may do so only on the condition that you link to, not replicate, the home page of Vitanery's Website, and provided further that your linking does not state or imply any sponsorship, endorsement, or affiliation with Vitanery unless specifically authorized in writing.

7. Modifications to Terms of Service

Vitanery may revise these Terms of Service for the Website at any time without notice. By using this Website, you are agreeing to be bound by the then current version of these Terms of Service. We encourage you to periodically review this page to stay informed of any changes. If any part of these Terms of Service is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be severed and the remaining provisions will continue in full force and effect.

Material changes to these Terms of Service will be communicated to you via email or a prominent notice on the Website prior to the change becoming effective. Your continued use of the Website following such notification constitutes your acceptance of the modified terms. If you do not agree to any modification, you should discontinue your use of the Website immediately.

8. Governing Law and Jurisdiction

These Terms of Service and all related policies, rules, and regulations governing the Website shall be construed in accordance with the laws of England and Wales, United Kingdom, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising under or relating to these Terms of Service shall be brought exclusively in the courts located in London, United Kingdom, and you hereby consent to the personal jurisdiction of such courts.

If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

Any waiver of any provision of these Terms of Service must be in writing and signed by an authorized representative of Vitanery. The failure of Vitanery to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

9. User Conduct and Prohibited Activities

As a user of the Vitanery Website, you agree not to engage in any of the following prohibited activities:

• Harassing, threatening, or intimidating any person or entity
• Posting or transmitting any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material
• Disrupting the normal flow of dialogue within the Website
• Attempting to gain unauthorized access to the Website or its systems
• Collecting or tracking personal information of others without their consent
• Spamming, flooding, or sending unsolicited communications
• Engaging in any form of fraud, misrepresentation, or deception
• Violating any applicable laws or regulations
• Infringing upon the intellectual property rights of Vitanery or any third party

Vitanery reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates any of these prohibitions, including removing offensive content and terminating the account of violators. We may also cooperate with law enforcement authorities in investigating suspected violations of law.

10. Intellectual Property Rights

The Website and all of its contents, including but not limited to text, graphics, images, logos, button icons, software code, and other materials, are the property of Vitanery or its content suppliers and are protected by international copyright laws. All rights are reserved. You may not reproduce, distribute, transmit, display, or perform any content from the Website without the prior written permission of Vitanery, except as permitted under applicable copyright law.

The Vitanery name, logo, and all related product and service names, design marks, and slogans are the trademarks or registered trademarks of Vitanery or its affiliates. All other trademarks, logos, and brand names are the property of their respective owners. Nothing on the Website grants you any right or license to use any trademark, logo, or brand name without the prior written consent of Vitanery or the respective owner.

If you believe that any content on the Website infringes your intellectual property rights, please contact us immediately at [email protected] with details of the alleged infringement, and we will investigate and take appropriate action.

11. Product Orders and Payment

All orders placed through the Vitanery Website are subject to acceptance and confirmation by Vitanery. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. You will be notified of any order cancellation as soon as reasonably practicable, and any payment will be refunded in full.

By placing an order, you represent and warrant that you are authorized to make the purchase and that the payment information you provide is accurate and complete. You agree to pay all charges incurred in connection with your order, including the purchase price, applicable taxes, and shipping fees. Prices are subject to change without notice, but price changes will not affect orders that have been confirmed and accepted by Vitanery.

Payment must be received before the order is dispatched. We accept various payment methods as displayed on the Website. All payment processing is conducted securely using industry-standard encryption technology. You agree not to use payment methods fraudulently or unlawfully. If we detect fraudulent activity, we reserve the right to cancel the order and report the matter to appropriate authorities.

For detailed information about our payment options, delivery times, and related policies, please refer to our Delivery and Payment page.

12. Returns and Refunds

Vitanery is committed to customer satisfaction. If you are not satisfied with a product purchased from our Website, we offer a returns and refunds policy as follows:

Return Eligibility: Products may be returned within 30 days of delivery in their original, unopened condition with all packaging and documentation intact. Opened or used products cannot be returned unless they are defective or damaged. Products must be in resalable condition.

Return Process: To initiate a return, please contact our customer service team at [email protected] or call +44 20 7946 0958 with your order number and reason for return. You will receive return shipping instructions and a return authorization number.

Refund Processing: Upon receipt and inspection of your returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective Products: If you receive a defective or damaged product, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

13. Privacy and Data Protection

Your privacy is important to us. The collection, use, and protection of your personal information is governed by our Privacy Policy. By using the Website, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

We collect personal information such as your name, email address, phone number, shipping address, and payment information to process your orders and provide customer support. We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the Website and conducting our business, subject to strict confidentiality agreements. We may also disclose your information when required by law or to protect our rights and the safety of our users.

For information about cookies and how we use them, please refer to our Cookie Policy.

14. Limitation of Liability for Third-Party Products

While Vitanery strives to provide high-quality products from reputable manufacturers, we are not responsible for the quality, safety, or efficacy of products manufactured by third parties. Manufacturers retain full responsibility for their products. All products sold through our Website are warranted by their respective manufacturers according to their warranty terms.

In the event of a product defect or quality issue, you may pursue a claim directly with the manufacturer or through Vitanery as an intermediary. Vitanery will facilitate communication between you and the manufacturer to resolve any issues in a timely manner.

Vitanery makes no warranties regarding the suitability of any product for your particular needs or health conditions. We strongly recommend consulting with a healthcare professional before using any nutritional supplement or wellness product, particularly if you are pregnant, nursing, taking medications, or have existing health conditions.

15. Termination of Use

Vitanery reserves the right to terminate or suspend your access to the Website at any time, with or without cause, and with or without notice. Termination may result from:

• Violation of these Terms of Service
• Suspected fraudulent or illegal activity
• Abuse of the Website or its services
• Non-payment of charges
• Violation of any applicable laws or regulations
• Maintenance or technical issues requiring service suspension

Upon termination, your right to use the Website ceases immediately. You remain responsible for any outstanding charges or obligations incurred prior to termination. Termination does not affect your rights with respect to orders already placed and accepted by Vitanery.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or your use of the Vitanery Website, please contact us using the information below. We are committed to addressing your concerns promptly and professionally.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Vitanery regarding your use of the Website and supersede all prior agreements, understandings, and negotiations, whether written or oral.

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed without affecting the validity or enforceability of the remaining provisions. The failure of Vitanery to enforce any right or provision shall not constitute a waiver of such right or provision.

18. Additional Legal Provisions

Severability: If any portion of these Terms of Service is deemed unenforceable, the remaining portions shall remain in full force and effect to the maximum extent permitted by law.

Waiver: The failure of Vitanery to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Vitanery.

Assignment: You may not assign or transfer your rights or obligations under these Terms of Service without the prior written consent of Vitanery. Vitanery may assign its rights and obligations under these Terms of Service to any successor or affiliate without notice to you.

Survival: Provisions that by their nature should survive termination of these Terms of Service shall continue in effect, including but not limited to Intellectual Property Rights, Limitations of Liability, Governing Law, and Indemnification provisions.