Privacy Policy

Information You Provide Directly

When you make a purchase from Vitanery, we collect various types of personal information that you voluntarily provide. This includes your name, email address, postal address, and telephone number. We gather this information primarily through our order forms and checkout process to process your transactions and deliver your natural supplement products to you.

Payment information is handled securely through our payment processing partners. We do not store complete credit card numbers on our servers. Instead, we retain only the necessary payment details required to process refunds and manage your account. Your financial data is encrypted and protected according to industry standards.

When you contact us via email, phone, or through our contact forms, we collect the information you provide in your communications. This helps us respond to your inquiries about our supplements, process your requests, and maintain a record of our interactions with you.

Automatically Collected Information

As you navigate through our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, pages visited, time spent on pages, and the links you click. This data is collected through cookies and similar tracking technologies to enhance your user experience and improve our website functionality.

We use analytics tools to understand how visitors interact with our site. This information helps us optimize the presentation of our natural supplement products, improve our website performance, and identify areas where we can provide better service to our customers.

Location data may be collected based on your IP address to provide localized content and shipping estimates. This information helps us determine which products are available in your region and provide accurate delivery timeframes for UK and international customers.

Information from Third Parties

We may receive information about you from third parties, including payment processors, shipping carriers, and marketing partners. These third parties provide us with information necessary to process your orders, deliver your supplements, and improve our marketing efforts. All third-party data sharing is conducted in accordance with applicable privacy laws.

If you interact with our website through social media platforms or third-party services, we may receive information from those platforms. This data helps us understand your preferences and tailor our marketing communications to better serve your needs.

Data Security Measures

Vitanery implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technology (SSL/TLS) to secure data transmitted between your browser and our servers. All sensitive information, including payment details and personal data, is encrypted during transmission.

Our servers are protected by firewalls and intrusion detection systems. We maintain regular security audits and updates to ensure our systems remain secure against emerging threats. Access to your personal information is restricted to authorized personnel who need the information to perform their job functions.

We store your data on secure servers located in the United Kingdom and European Union data centers that comply with GDPR and UK data protection regulations. Regular backups are performed to prevent data loss, and we maintain disaster recovery procedures to ensure business continuity.

GDPR and UK Data Protection Compliance

As a UK-based company serving customers throughout the United Kingdom and Europe, Vitanery complies fully with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We recognize your rights as a data subject and have implemented processes to honor these rights.

Under GDPR and UK law, you have the right to access your personal data, request corrections, delete your information (right to be forgotten), restrict processing, and data portability. You can exercise these rights by contacting us at [email protected]. We will respond to your request within 30 days as required by law.

We process your data only for legitimate purposes, including fulfilling your orders, providing customer service, marketing (with your consent), and complying with legal obligations. We do not sell your personal information to third parties. Any sharing of data with service providers is done under strict data processing agreements that ensure your information remains protected.

You have the right to withdraw consent for marketing communications at any time. Each marketing email includes an unsubscribe link that allows you to opt out immediately. We will respect your preferences and cease sending promotional materials if you request.

International Data Transfers

While we primarily operate within the UK and EU, we may need to transfer some of your data to countries outside the UK and EU in limited circumstances. When such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by UK and EU authorities.

We carefully select international partners and service providers who meet our stringent data protection standards. Any international transfer of your personal information is conducted in compliance with GDPR and UK data protection laws.

Order Processing and Fulfillment

Your personal information is used primarily to process your orders for natural supplements and deliver them to your address. We use your contact details to confirm your order, provide shipping updates, and address any issues with your purchase. This is essential for fulfilling our contract with you.

We share your delivery address with our shipping partners only to the extent necessary to deliver your products. Your information is protected by strict confidentiality agreements with these partners.

Customer Service and Support

We use your information to provide customer support and respond to your inquiries about our natural supplement products. When you contact us, we maintain records of your communications to ensure consistent and quality service. This helps us resolve issues quickly and provide personalized assistance.

Our customer service team may contact you to follow up on your order, confirm receipt of your supplements, or address any concerns you may have.

Marketing and Communications

With your consent, we send you marketing communications about new supplement products, special offers, and company updates. You can manage your marketing preferences at any time by clicking the unsubscribe link in our emails or contacting us directly.

We use your browsing and purchase history to personalize our marketing communications and recommend products that may interest you. This helps us provide relevant information about supplements that match your wellness goals.

Website Improvement and Analytics

We analyze how you use our website to improve its functionality, design, and user experience. This information helps us understand which supplement products are most popular, how customers navigate our site, and where we can make improvements.

Analytics data is used to identify trends, measure the effectiveness of our marketing campaigns, and optimize our website performance for better customer experience.

Legal Compliance and Fraud Prevention

We use your information to comply with legal obligations, prevent fraud, and protect the security of our website and customers. This includes verifying your identity, detecting suspicious transactions, and maintaining records for regulatory compliance.

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Service Providers

We share your information with trusted service providers who assist us in operating our website and conducting our business. These include payment processors, shipping companies, email service providers, and analytics platforms. All service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

These partners are carefully selected and vetted to ensure they meet our data protection standards and comply with GDPR and UK data protection regulations.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as courts or government agencies). We will provide you with notice of such disclosure unless legally prohibited from doing so.

We never sell, trade, or rent your personal information to third parties for their marketing purposes.

Business Transfers

If Vitanery is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide you with notice and an opportunity to opt out if your data will be handled differently after such a transaction.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us recognize you when you return, remember your preferences, and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

We also use similar tracking technologies such as web beacons, pixels, and local storage to collect information about your browsing behavior and interactions with our website.

Types of Cookies We Use

Essential cookies are necessary for the website to function properly. They enable you to navigate our site and use its features, such as shopping cart functionality and secure login areas. These cookies cannot be disabled without affecting the functionality of our website.

Performance cookies help us understand how visitors use our website. They collect information about which pages are visited most frequently, how long visitors spend on pages, and what errors occur. This information is used to improve our website performance and user experience.

Functional cookies remember your preferences and settings, such as your language selection, currency preference, and items in your shopping cart. These cookies enhance your user experience by personalizing your interactions with our site.

Marketing cookies are used to track your behavior across websites and deliver targeted advertisements for our natural supplement products. These cookies help us understand your interests and show you relevant product recommendations.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may prevent our website from functioning properly.

You can also opt out of marketing cookies and analytics tracking by adjusting your preferences. For more information about our cookie usage and how to manage your preferences, please visit our Cookie Policy.

Data Subject Rights

Under GDPR and UK data protection law, you have several rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information (right to be forgotten) in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a structured, commonly used format and have it transferred to another organization.
• Right to Object: You can object to our processing of your information for marketing or other purposes.
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority if you believe we have violated your rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. If we need more time, we will inform you of the delay and provide you with an expected timeline.

Opting Out of Marketing

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email we send you. You can also contact us directly to request removal from our mailing list. We will honor your request promptly.

Even if you opt out of marketing communications, we will continue to send you transactional emails related to your orders and account.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period varies depending on the context of the processing and our legal obligations.

Order information is typically retained for at least 6 years to comply with UK tax and accounting regulations. Customer service records are kept for 3 years to resolve disputes and provide support. Marketing data is retained for as long as you remain subscribed to our communications.

Analytics and tracking data is generally aggregated and anonymized after 13 months. Website logs are retained for security purposes for up to 90 days. Once your information is no longer needed, we securely delete or anonymize it.

If you request deletion of your account, we will remove your personal information within 30 days, except where we are required by law to retain it for longer periods.

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

Parents or guardians who believe their child has provided information to us should contact us immediately at [email protected]. For children aged 13 to 18, we provide additional privacy protections and require verifiable parental consent for certain types of data processing.

Our natural supplement products are formulated for adult use. Parents should ensure that any use of our products by young people is done under appropriate supervision and in accordance with recommended age guidelines.

Our website may contain links to third-party websites and services that are not operated by Vitanery. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party sites.

When you click on external links or use third-party services, you are subject to their privacy policies. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

We may use third-party payment processors, shipping providers, and analytics services. These partners are contractually bound to use your information only for the purposes we specify and to maintain the security of your data.

Vitanery may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the top of this policy and, in some cases, by sending you a notification email.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes that materially affect how we process your personal information, we will seek your consent before implementing these changes where required by law.

If you have questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us: