Delivery and Payment
At Vitanery, we're committed to making your shopping experience seamless, secure, and convenient. Discover our flexible delivery options, multiple payment methods, and customer-friendly return policies designed specifically for UK customers.
Shipping Conditions
UK Delivery Options
- ✓ Free Standard Delivery – Order over £50 within mainland UK (3-5 working days)
- ✓ Standard Delivery – £4.99 for orders under £50 (2-3 working days)
- ✓ Next Working Day Delivery – £9.99 (order before 2pm, Monday-Friday)
- ✓ Saturday Delivery – £14.99 (available in selected areas)
- ✓ Scottish Highlands & Islands – £7.99 standard delivery (5-7 working days)
International Shipping
We ship to over 50 countries worldwide, bringing Vitanery's premium natural supplements and cosmetics to customers globally.
- → European Union – €8.99 (5-10 working days)
- → USA & Canada – £14.99 (7-14 working days)
- → Rest of World – £24.99 (10-21 working days)
- → Express International – Available for selected countries (contact us for pricing)
Tracking Your Order
Every Vitanery order comes with a unique tracking number sent to your email. Monitor your parcel's journey in real-time through our trusted courier partners, including Royal Mail, DPD, and Parcelforce. Most orders are dispatched within 24 hours of purchase, ensuring your natural supplements and skincare products arrive promptly and in perfect condition.
For orders dispatched on weekends or bank holidays, tracking information will be available the next working day. If you don't receive a tracking email within 48 hours, please contact our customer service team.
Payment Methods
Vitanery accepts a wide range of secure payment options to make your purchase of premium health and beauty products as convenient as possible. All transactions are protected by industry-leading encryption technology.
Credit & Debit Cards
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Maestro. Your card details are never stored on our servers.
PayPal
Pay securely using your PayPal account. Enjoy buyer protection and the convenience of not sharing your card details directly with us.
Bank Transfer
Direct bank transfer available for UK customers. Contact us for account details. Please allow 2-3 working days for payment processing.
Apple Pay & Google Pay
Fast and secure mobile payments using your smartphone. One-click checkout for returning customers using your saved payment methods.
Klarna
Spread your payment across 4 interest-free installments with Klarna. Perfect for larger orders of our premium supplements and skincare ranges.
Gift Cards
Purchase Vitanery gift cards in denominations from £10 to £500. Perfect for gifting wellness and beauty products to loved ones.
Currency & Pricing
All prices on our website are displayed in British Pounds (£). For international customers, prices will be converted to your local currency at checkout using current exchange rates. Please note that your bank may apply additional foreign exchange fees.
- •
- • EU customers may see VAT adjustments at checkout
- • International orders may be subject to customs duties and taxes
Return & Refund Policies
30-Day Money-Back Guarantee
At Vitanery, we stand behind the quality of our natural supplements, vitamins, and skincare products. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. This applies to all unused, unopened products in their original packaging.
How to Initiate a Return
- Contact our customer service team at [email protected] or call +44 20 7946 0958
- Provide your order number and reason for return
- Receive a prepaid return shipping label
- Pack your item securely and send it back to us
- Receive your refund within 5-7 working days of receipt
Return Eligibility
✓ Eligible for Return
- • Unused, unopened products in original packaging
- • Returned within 30 days of purchase
- • Items with intact seals and labels
- • Defective or damaged products (any time)
- • Wrong item received
✗ Non-Returnable Items
- • Opened or partially used products
- • Items without original packaging
- • Products purchased more than 30 days ago
- • Items showing signs of tampering
- • Custom or personalized orders
Health & Safety Notice
Due to health and safety regulations, we cannot accept returns of opened supplements, vitamins, or skincare products. This protects all our customers and ensures product integrity. If you receive a defective product, we'll replace it immediately at no cost.
Days to Return
From date of delivery
Full Refund
For eligible returns
Working Days
To receive refund
Secure Checkout Process
Your security and privacy are our top priorities. Our checkout process uses state-of-the-art encryption technology to protect your personal and payment information when purchasing our natural health supplements and beauty products.
Why Shop With Confidence
SSL Encryption
All data transmitted during checkout is encrypted using 256-bit SSL technology, the same standard used by banks and financial institutions.
PCI Compliance
Vitanery is fully PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring your card details meet the highest security standards.
No Card Storage
We never store your complete credit card details on our servers. Payment information is processed securely through trusted third-party payment gateways.
Fraud Protection
Our advanced fraud detection systems monitor every transaction to prevent unauthorized purchases and protect your account.
Buyer Protection
All purchases are protected by our buyer protection guarantee. If something goes wrong, we'll work with you to make it right.
Our Checkout Steps
Browse & Add
Select your favorite supplements and skincare products
Review Cart
Check items, quantities, and delivery options
Enter Details
Provide shipping and billing information
Confirm Order
Review and securely pay for your order
Ready to Shop?
Browse our complete range of premium natural supplements, vitamins, and skincare products. Every purchase is backed by our secure checkout process and customer satisfaction guarantee.
Browse Our ProductsFrequently Asked Questions
How long does delivery take?
Standard UK delivery takes 2-3 working days for orders over £50 (free) or 3-5 working days for orders under £50 (£4.99). Next working day delivery is available for £9.99 if ordered before 2pm.
Can I track my order?
Yes! Every order receives a unique tracking number via email. You can monitor your parcel's journey in real-time through our courier partners' tracking systems.
Is my payment information safe?
Absolutely. We use 256-bit SSL encryption, are PCI DSS compliant, and never store your complete card details. Your payment is processed through secure third-party gateways.
What's your return policy?
We offer a 30-day money-back guarantee for unused, unopened products. Simply contact us for a return label and send your item back for a full refund within 5-7 working days.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping starts at £8.99 to the EU, £14.99 to USA/Canada, and £24.99 to other destinations.
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfers, Apple Pay, Google Pay, Klarna (4 installments), and gift cards. All methods are secure and encrypted.
Can I change my order after placing it?
If your order hasn't been dispatched yet, contact us immediately at [email protected] or +44 20 7946 0958 and we'll do our best to help.
Are there any hidden charges?
No hidden charges! All prices include VAT where applicable. International customers may see currency conversion and potential customs duties, which are transparent at checkout.
Need Help?
Call Us
Speak to our friendly customer service team
+44 20 7946 0958Mon-Fri: 9:00-18:00
Sat: 10:00-16:00